Pharmacy Technician IV

7 days ago

Manchester, New Hampshire, United States Dartmouth-Hitchcock Health Full time
Job Summary

As a Pharmacy Technician IV at Dartmouth-Hitchcock Health, you will play a vital role in the pharmacy department, working under the supervision of a licensed pharmacist to perform routine and specialized technical and clerical duties for drug distribution to patients. This position requires excellent customer service skills and the ability to function independently within your scope of responsibility. You will have the opportunity to demonstrate leadership skills on a day-to-day basis and work collaboratively with the pharmacy team to ensure seamless operations.

Responsibilities
  1. Answer phones and respond to customer inquiries in a professional and courteous manner.
  2. Prepare and process prescriptions, including filling, labeling, and packaging medications.
  3. Stock and replenish stock locations and automated dispensing machines (ADMs) and/or robots.
  4. Assist with the training and orientation of new pharmacy staff members.
  5. Communicate supply issues, problems, or discrepancies to the appropriate personnel.
  6. Assist with workflow management in the pharmacy, including prioritizing tasks and managing workload.
  7. Perform audits and quality control checks to ensure accuracy and compliance.
  8. Administer and distribute new-hire training and departmental-specific competencies required by the department and accrediting agencies.
  9. Inpatient and Infusion Only: Prepare intravenous admixtures or other sterile drug products in accordance with USP chapters and under the supervision of a licensed pharmacist.
  10. Prepare or compound non-sterile drug products in accordance with USP chapters and under the supervision of a licensed pharmacist.
  11. Utilize closed system transfer devices to limit potential exposure of the environment to hazardous medications.
  12. Follow investigational protocols in the preparation of study medications, maintain records of preparation, stability, and dispense as required.
  13. Maintain the hardware and software of the department's multiple computer systems.
  14. Outpatient Only: Electronically process prescription orders and prepare prescriptions for verification by a pharmacist. Process third-party claims.
  15. Perform in the call center and handle mail orders.
  16. Purchase and control inventory for the Ambulatory pharmacies with a primary focus on Over-the-Counter (OTC) inventory. Responsible for annual inventory as well as daily deposits and provides back-up for pharmacy account receivables.
  17. Monitor and review quality improvement metrics across all Ambulatory departments, including Medicare Five-Star ratings when applicable.
  18. Provide medication preparation, benefits investigation, distribution, and customer service to patients using the Dartmouth-Hitchcock (D-H) Pharmacy.
  19. Coordinate administrative and supervisory duties of the department, including but not limited to scheduling, payroll, and duty assignment.
  20. Supply Chain Only: Purchase pharmaceuticals in quantities sufficient to meet patient needs and reorders based on Group Purchasing Organization (GPO) and 340B Drug Pricing Program (340B Program) criteria.
  21. Purchase and control inventory for the Inpatient Pharmacy. Coordinate annual inventory and assist with the management of drug shortages.
  22. Maintain and audit 340B eligible transactions and 340B eligible product accumulations for accuracy of data. Keep records of audit activity and database changes of 340B products for compliance and audits.
  23. Purchase and control inventory for the clinic practices.
  24. Responsible for quarterly inventory at Central Supply Pharmacy.
  25. Process pharmacy invoices and manage interdepartmental billing.
  26. Monitor and maintain processes and documentation for controlled substance compliance, including ARCOS requirements.
  27. Hematology-Oncology: Maintain drug accountability records and protocols for investigational studies.
  28. Provide education to support the preparation of antineoplastic, investigational, and hazardous medications in accordance with USP and standards.
  29. Perform other duties as required or assigned.
Qualifications
  • Associate's degree in a health or related field, with 1 year of pharmacy experience, or the equivalent in education and experience preferred.
  • Ability to work in a fast-paced environment with accuracy.
  • Ability to multitask and attention to detail.
  • Ability to maintain composure under stressful situations.
  • Able to function independently within their scope of responsibility.
Required Licensure/Certifications
  • Registered Pharmacy Technician with the NH Board of Pharmacy required.
  • Certified Pharmacy Technician (CPhT) certification required.
  • BLS Certification required within 30 days of hire for Pharmacy Technicians in the Retail or Specialty Pharmacy if required to administer immunizations.

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