Accounts Receivable Specialist

2 weeks ago

Somerville, Massachusetts, United States CATALDO AMBULANCE Full time
Job Overview

Position Title: Collection Specialist

I. Overview:

The Collection Specialist plays a crucial role in managing the collection of overdue private invoices from our established clientele. This position is essential for addressing customer billing inquiries and minimizing accounts receivable delays. The specialist will report directly to the Revenue Cycle Manager.

II. Key Responsibilities:

  • Conduct a minimum of 30 collection calls each hour.
  • Resolve billing discrepancies related to insurance with both patients and insurance providers.
  • Manage a high volume of incoming calls effectively.
  • Act as the primary contact for patient inquiries.
  • Communicate clearly and effectively in both verbal and written formats.
  • Address customer inquiries, rectify client discrepancies, and process account adjustments.
  • Exhibit exceptional customer service and problem-solving skills, including offering alternative payment options and payment plans to patients.
  • Possess a fundamental understanding of government and commercial insurance policies, as well as Credit & Collections practices.
  • Identify and request rebills to insurance as necessary.
  • Handle sensitive information with utmost confidentiality.
  • Maintain patient confidentiality during all communications.
  • Utilize various reports and the collection module to manage aged invoices.
  • Notify the Revenue Cycle Manager of any potential issues impacting collections.
  • Achieve productivity targets as established by management.
  • Leverage available resources to obtain updated information and resend correspondence.
  • Take on additional projects and responsibilities as required.

III. Required Qualifications:

  • Proficient in Microsoft Office Suite, particularly Excel and Word.
  • Strong analytical, problem-solving, and communication skills.
  • Meticulous attention to detail and the ability to thrive in a fast-paced, collaborative environment.
  • Excellent customer service and telephone etiquette.
  • Prior experience in collections or customer service is advantageous.
  • Familiarity with HIPAA regulations and healthcare policies is a plus.
  • A high school diploma or GED is mandatory.
  • Fluency in Spanish is beneficial but not required.
  • Maintain a positive and professional demeanor at all times.
  • Understanding of Medicaid and Medicare guidelines is desirable.
  • Experience in ambulance billing is a plus.
  • A minimum of 3-5 years of experience in Accounts Receivable follow-up is preferred.

This description outlines the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all duties, responsibilities, skills, and abilities associated with this position.

Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer.

All qualified candidates will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. Individuals with Disabilities and Veterans are encouraged to apply.

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