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Patient Engagement Specialist

2 months ago

Phoenix, Arizona, United States Upward Health Full time
Job Summary

We are seeking a highly motivated and compassionate Community Outreach Coordinator to join our team at Upward Health. As a key member of our outreach team, you will play a critical role in connecting with patients and helping them access our comprehensive healthcare services.

Key Responsibilities
  • Conduct Direct Outreach: Engage with patients via phone, in-person meetings, and other strategies to educate them about our services and facilitate enrollment.
  • Enroll Patients: Collect key data and ensure a smooth enrollment process for patients.
  • Manage Caseload: Effectively manage a personal caseload of patients and utilize the most effective strategies to ensure ongoing engagement.
  • Interact with Enrolled Patients: Provide additional community-based touchpoints and ensure ongoing engagement with enrolled patients.
  • Participate in Team Meetings: Engage in weekly team meetings focused on ongoing education and improvement.
  • Accurate Documentation: Maintain accurate and timely documentation in our company's software system.
Requirements
  • Verbal Communication Skills: Possess excellent verbal communication skills to effectively engage with patients.
  • Persuasiveness: Demonstrate persuasiveness to clearly communicate our service offering and value.
  • Flexibility: Exhibit flexibility to adapt to changing situations and priorities.
  • Dedication and Resilience: Demonstrate dedication and resilience in the face of challenges.
  • Energetic: Possess an energetic and enthusiastic approach to work.
  • Attention to Detail: Maintain attention to detail in all aspects of the job.
  • Ability to Multitask: Demonstrate the ability to multitask and prioritize tasks effectively.
  • Independence and Teamwork: Exhibit both independence and teamwork skills to work effectively in a collaborative environment.
  • Solid Computer Skills: Possess solid computer skills to navigate our software system.
Qualifications
  • Establish Trust: Ability to quickly establish trust and build a relationship with patients.
  • Clear Communication: Ability to clearly communicate our service offering and value.
  • Active Listening: Possess active listening skills and genuine compassion for others.
  • Quick Thinking: Demonstrate quick thinking and ability to respond to questions and objections.
  • Organized and Self-Motivated: Exhibit organized and self-motivated behavior to meet established goals.
  • Ability to Work Independently: Ability to work independently and meet established goals.
  • Cultural Competency: Demonstrate cultural competency and ability to work with diverse groups of community members.
  • Reliable Transportation: Possess reliable transportation to perform essential outreach functions.
  • Fluency in English: Must be fluent in English. Spanish speaking a plus.
  • Flexibility in Work Hours: Ability to work flexible hours, including occasional night/weekend work.
  • Minimum of 3 Years of Experience: Minimum of 3 years of work experience with focus on sales, healthcare, or past outreach experience.