Customer Service Coordinator

2 days ago


Holland, Michigan, United States Levata Full time
Service Administrator Job Description

At Levata, we're committed to delivering exceptional customer experiences. As a Service Administrator, you'll play a critical role in managing hardware repairs and service contracts, ensuring seamless interactions with our customers and vendors.

Key Responsibilities:
  • Create and manage Repair Material Authorizations (RMAs) for customers.
  • Update customers and sales teams on RMA status and progress.
  • Coordinate with vendors and 3rd parties to resolve repair-related issues.
  • Support the service team with customer inquiries and vendor communication.
  • Maintain accurate records of RMA status and customer service contracts.
Requirements:
  • 2+ years of general administration and customer service experience.
  • Excellent verbal, written, and presentation skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
What We Offer:
  • Competitive compensation and comprehensive benefits package.
  • Opportunities for growth and professional development.
  • A collaborative and dynamic work environment.

Levata is an equal opportunity employer and welcomes applications from diverse candidates. If you require an accommodation during the application process, please contact us.


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