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Customer Service Representative

2 months ago


Holland, Michigan, United States Dallas Smock - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs Assessment: Identify customers' needs and provide them with tailored solutions to meet their insurance and financial service needs.
  • Product Education: Educate customers about our insurance options and financial services, helping them to make informed decisions about their financial well-being.
  • Lead Generation: Develop leads and schedule appointments with customers to discuss their insurance and financial service needs.
What We Offer
  • Competitive Salary: A competitive salary plus commission/bonus structure.
  • Paid Time Off: Paid vacation and personal/sick days.
  • Flexible Hours: Flexible hours to accommodate your needs.
  • Growth Opportunities: Opportunities for advancement within our agency.
  • Hiring Bonus: A hiring bonus for new hires.
Requirements
  • Marketing Skills: Interest in marketing products and services based on customer needs.
  • Communication Skills: Excellent written, verbal, and listening communication skills.
  • People-Oriented: A people-oriented approach to customer service.
  • Detail-Oriented: Detail-oriented and proactive in problem-solving.
  • Computer Skills: Ability to learn computer functions.
  • Team Player: Ability to work in a team environment.