Customer Service Representative

1 day ago


Holland, Michigan, United States Pro Mach Full time

Job Title: Customer Service Representative

Job Summary:

Fogg Filler is seeking a skilled Customer Service Representative to manage multiple product-focused service projects worldwide. The ideal candidate will have experience in manufacturing, mechanical problem-solving, and excellent communication skills.

Key Responsibilities:

  • Coordinate and dispatch products and services for field service installations, repairs, and replacements worldwide.
  • Provide exceptional customer service, ensuring complete satisfaction and timely resolution of issues.
  • Maintain the Fogg service calendar, scheduling service trips and monitoring service contracts.
  • Travel and provide start-up assistance for new installations, as required.
  • Prepare documentation and work orders for parts fabrication, including follow-up to ensure timely shipping.
  • Document parts used on service trips for inventory and billing purposes.
  • Debrief with the Service Manager/ Director of Sales & Market after service trips, discussing sales activities and new opportunities.
  • Work with Engineering to design specialty items for orders.
  • Prepare estimates and documentation for classroom/formal training, as required.

Requirements:

  • High school diploma and 5 years of manufacturing experience.
  • Welding, parts fabrication, installation of machinery, and conveyor work skills.
  • Working knowledge of plumbing and electrical components.
  • Ability to lift 50 pounds and be in good physical condition.
  • Excellent verbal and written communication skills.
  • Knowledge of CAD and PC/computer skills, including word processing and spreadsheet applications.

Benefits:

Pro Mach offers a comprehensive compensation package, including salary, medical/dental programs, life insurance, paid time off, retirement savings plan, and wellness program.

Equal Opportunity Employer: Pro Mach is an equal opportunity employer and utilizes E-Verify to verify employment eligibility.



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