Remote Customer Support Specialist

22 hours ago


Maitland, Florida, United States Tetra Tech Full time
About the Job

We're seeking a skilled Customer Service Representative to join our team in Maitland, Florida. This is a project-based, remote role that requires strong communication skills, a positive attitude, and a passion for delivering exceptional customer experiences.

The successful candidate will have experience handling customer inquiries, resolving issues, and improving customer relationships. They will also be proficient in call center software and technology, and able to work effectively in a fast-paced environment.

We estimate the salary for this position to be around $45,000 - $55,000 per year, depending on experience.

Responsibilities
  • Handle customer interactions via phone, email, and chat.
  • Provide accurate information about services and company policies.
  • Escalate complex or unresolved issues to supervisors.

Requirements
  • High School Diploma or equivalent; Associate's/Bachelor's degree a plus.
  • Bilingual in English/Spanish preferred but not required.
  • Previous customer service experience a plus.
  • Strong organizational skills, time management skills, and ability to multitask.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.

About Tetra Tech

Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery in 550 locations around the world. Our reputation rests on the technical expertise and talent of over 28,000 employees who are working together to provide smart, scalable solutions for challenging projects.

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