Customer Service Liaison

7 days ago


Maitland, Florida, United States Tetra Tech Full time
About the Role

We are seeking a Customer Service Liaison to join our Case Management team in Maitland, Florida. This project-based, remote role involves working closely with customers to resolve their issues efficiently and effectively.

Key Responsibilities
  • Handle incoming/outgoing calls, emails, and chats professionally and courteously.
  • Provide accurate information about services and company policies.
  • Resolve customer inquiries, issues, concerns, or complaints in a timely and efficient manner.
  • Educate customers on product offerings and promote up-selling/cross-selling opportunities.

The ideal candidate will have strong organizational skills, time management skills, and the ability to multitask. Excellent verbal and written communication skills are essential for this role. A positive attitude and a passion for providing exceptional customer service are also required.

Requirements
  • Bachelor's degree in a related field (or equivalent experience).
  • Previous customer service experience is preferred but not required.
  • Experience in a call center environment is an advantage.

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.



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