Technical Support Specialist
1 week ago
A Technical Support Specialist is required to join our team at HeartCentrix, where we pride ourselves on a heart-centered approach to IT staffing. This role will be based in Maitland, FL and involves providing support for the Financial Services group.
Estimated Salary: $85,000 - $115,000 per annum, depending on experience.
Key Responsibilities:- Maintain, analyze, troubleshoot software platforms supporting Financial Services stakeholders.
- Conduct and coordinate training on business applications for stakeholders throughout the organization.
- Responsible for second-level escalation of assigned application support issues and coordinating with systems administrators regarding deployment accuracy.
- Manage assigned support queues, while maintaining communication throughout the technology support lifecycle.
- Ensure seamless technology onboarding for new employees including access to in-house as well as third-party systems.
- Professional experience supporting Microsoft-based networks, hardware, software, and telecommunications.
- Knowledge of Windows Server/10/11, Office 365, group policy, and proficiency in laptops, desktops, and tablet computers.
- Working knowledge of network equipment to include routers, firewalls, and switches.
- Ability to perform duties onsite in Maitland, FL, and ability to travel for regional office setup and shutdown activities.
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