Insurance Account Manager

3 days ago


Atlanta, Georgia, United States Insurance Office of America Full time
Job Summary

Responsible for managing an assigned book of business, meeting all performance requirements regarding production, quality, and service, and ensuring that no liability associated with errors and omissions occur.

Key Responsibilities
  • Manages client service and communications, team leadership, and daily tasks and work activities of Account Coordinators and CSRs.
  • Directs team productivity, quality, and service levels, and implements client insurance policies, administrative processes, tracking, renewals, new policy set-up, online rating, invoicing, accounts receivable monitoring, audit and contract review, and policy review data management/entry.
  • Develops and maintains positive carrier relationships, and monitors individual performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions when required.
  • Assists with facilitation of client claims processes, and creates and distributes client invoicing for any new business, renewals, or premium bearing transactions, and collects outstanding balances due.
Requirements
  • 5+ years of insurance experience.
  • College degree preferred, high school diploma or equivalent required.
  • All required active licensing - minimum of 20-44.
  • Advanced customer service skills.
  • Excellent multi-tasking, organizational, delegation and decision-making skills.
  • Advanced verbal/written communication skills.
  • Ability to perform substantial work volumes with high degrees of accuracy.
  • PC proficiency, including basic knowledge of MS Office.
  • Ability to read and interpret data for application in rational decision making.
  • Exceptional personal character.


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