Food and Beverage Operations Manager

4 days ago

Hartford, Connecticut, United States Oak View Group Full time
Job Summary

We are seeking a highly skilled Food and Beverage Supervisor to join our team at Oak View Group. As a Food and Beverage Supervisor, you will be responsible for overseeing the serving of guests in our venue dining areas and catering functions.

Key Responsibilities
  • Food and Beverage Service: Responsible for overseeing the serving of meals to guests or directing guests to the buffet line.
  • Beverage Service: Responsible for supervising the service of beverages to guests, including alcoholic beverages. Must check guests' ID to verify minimum age requirement for the purchase of alcoholic beverages.
  • Order Taking and Processing: Responsible for assisting in recording a guest's order and relaying the order to the kitchen via P.O.S. system.
  • Guest Service: Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
  • Payment and Cash Handling: Responsible for computing the cost of the meal and presenting the guest with the check. Accept payments and provide change as necessary.
  • Tableware and Linens: Responsible for ensuring tableware and linens are replaced as necessary.
  • Menu Recommendations: Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
  • Event Setup: Supervises the set up of banquet functions, including linens, dishware, glassware, and silverware.
  • Sanitation and Safety: Maintains sanitation, health, and safety standards in work areas.
  • Attendance and Punctuality: Must show demonstrated ability to meet the company standard for excellent attendance.
  • Equipment Maintenance: Assures that location equipment is operable and clean prior to the start of an event.
  • Intoxicated Guest Service: Recognizes guests that are visibly intoxicated and takes action to cut off alcohol to such individuals.
  • Policies and Procedures: Enforces all Ovations policies and procedures.
  • Employee Relations: Practices excellent Human Resources skills regarding employee relations, corrective action, coaching, and counseling employees and completes all necessary HR-related paperwork.
  • Project Assistance: Assists the Management team with projects, including training, inventory, and special events.
Requirements
  • Experience: At least 1-2 years of experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable education.
  • Supervisory Skills: Ability to supervise the work of others.
  • Communication Skills: Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
  • Language Skills: Ability to speak, read, and write in English.
  • Teamwork: Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Certifications: Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
  • Cash Handling: Ability to handle cash accurately and responsibly.
  • Math Skills: Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.

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