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Healthcare Administrative Assistant

2 months ago


Richmond, Virginia, United States Ansible Government Solutions Full time
Job Overview

Ansible Government Solutions, LLC is actively seeking qualified Medical Support Assistants (MSA) to provide essential support within a healthcare environment. The role involves a variety of administrative tasks aimed at enhancing patient care and operational efficiency.

Key Responsibilities
  • Manage patient scheduling, including appointment bookings, cancellations, and follow-ups, while ensuring accurate documentation of no-show instances.
  • Deliver reception services in the Release of Information (ROI) departments across various healthcare facilities.
  • Handle insurance documentation, ensuring the protection of sensitive information and compliance with required processes.
  • Digitally archive medical records and documents into an Electronic Medical Record (EMR) system to facilitate Health Information Management (HIM) functions.
  • Conduct phone communications, both inbound and outbound, to assist patients and coordinate services.
  • Evaluate travel reimbursement requests and reconcile claims using electronic systems.
  • Assess ambulance claims for eligibility and facilitate payment processes.
  • Coordinate transportation arrangements for eligible patients in collaboration with clinical teams.
Qualifications
  • Must be a citizen or resident of the United States.
  • Proficient in English, with strong verbal and written communication skills.
  • Skilled in utilizing computer applications, including spreadsheets and word processing, with a typing speed of 40-50 words per minute with minimal errors.
  • Comfortable with extensive phone and computer use, often concurrently.
  • Familiarity with medical and hospital terminology is preferred.
  • Possess the technical skills necessary to meet governmental requirements, with training provided on appointment management and relevant policies.
  • Experience or education qualifications include:
    • A minimum of six months in clerical, office, customer service, or administrative roles, or one year of higher education beyond high school.
    • Combination of education and experience may also qualify candidates for entry-level positions.
  • Must successfully pass a required security clearance background check.
Physical Requirements

Candidates must be capable of:

  • Performing various physical activities, including sitting, standing, walking, lifting, squatting, bending, twisting, and reaching.
  • Lifting weights up to 50 lbs from floor to waist level.
  • Carrying up to 40 lbs over reasonable distances.
  • Exerting force to push or pull with up to 30 lbs.

Ansible Government Solutions is an equal opportunity employer, committed to diversity and inclusion in the workplace.