Field Process Engineer
2 weeks ago
ASM is a leading global supplier of products, services, and materials for semiconductor processing. As a Field Process Engineer - HVM, you will be responsible for improving process run on our tool sets at customer locations. You will drive process improvement projects, trace tool performance, and ensure ASM products meet customer requirements.
Key Responsibilities:- Support equipment qualification during installation start-up to ensure customer process specifications are achieved, customer schedule is achieved, and ASM budget is achieved.
- Trace achievement of customer specifications through installation, start-up, and warranty phases, and drive containment, short-term solutions, and long-term solutions that ensure the customers' requirements are achieved.
- Develop, maintain, and ensure relevance of technical information used by internal and external stakeholders - especially sharing lessons learned within our key account organization and Global Sales and Services business unit.
- Ensure communication vehicles, telephone, email, and presentation, etc., facilitate efficient and consistent follow-up with internal and external stakeholders.
- Work closely with the Customer to design and conduct experiments to meet the Customer's need (new development, CIP, troubleshooting, tool-to-tool matching).
- Evaluate, understand, and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions.
- Drive continuous improvement of the customer experience through team, process, and support tool development.
- Capable of working in a multi-cultural organization.
- Remain poise in high-stress situations.
- Accountability for one's work.
- High empathy for our customers.
- Strong troubleshooting methodology and solution selection experience.
- Driven to eliminate failure modes and drive solutions by collaborating with multiple stakeholders.
- Well organized individual capable of illustrating those thoughts and translating plans into action within a matrixed environment.
- Excellence in communication (verbal and written).
- Tenacity to get the job done thoroughly and accurately.
- Proactive attitude to resolve issues.
- Being able to adapt to change in priorities based on customer requirements.
- Bachelor of Science, Masters of Science or PhD in physical chemistry, chemical engineering, electrical engineering, materials science, or physics.
- Broad technical experience and business perspective preferably in the Semiconductor / Capital Equipment industry.
- Knowledge of and experience with semiconductor device applications, vacuum techniques, film characterization and metrology techniques, and deposition processes and equipment. Preference will be given to candidates who have a demonstrated history of working in HVM environments preferably with ASM equipment.
- Experience with advanced troubleshooting/structured problem analysis methodologies.
- Experience designing and conducting experiments, in addition to measuring and interpreting experimental output, aimed at fulfilling stated objectives using DOEs and statistical methods.
- Proactively support escalations, develop and manage action plans, and ensure clear communication between customer, service team, business unit, or other sub-suppliers.
- Ability to travel up to 25%, as necessary and possibly for extended periods of time for training and technical engagement, as well as to other Customer sites, as needed.
- In case of escalations, additional hours and working weekends may be required.
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