Front Desk Representative
8 hours ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hyatt Place Savannah Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out process, and maintaining a high level of customer satisfaction.
Key Responsibilities- Guest Check-In and Check-Out:
- Welcoming guests warmly upon arrival and assisting with the check-in process, including verifying reservations and providing room keys.
- Handling check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns.
- Reservation Management:
- Managing room reservations, including booking, modifying, and canceling reservations as needed.
- Assisting with room assignments and ensuring that guests are accommodated according to their preferences and needs.
- Guest Services:
- Addressing and resolving guest inquiries, requests, and complaints in a timely and professional manner.
- Providing information about the hotel's amenities, local attractions, and dining options to enhance the guest experience.
- Administrative Tasks:
- Maintaining accurate records of guest information, reservations, and billing.
- Processing and filing guest registration cards and other documentation as required.
- Handling phone calls, emails, and other correspondence related to guest services and reservations.
- Collaboration:
- Working closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly.
- Communicating any special guest requests or issues to relevant departments to facilitate a seamless guest experience.
- Security and Safety:
- Monitoring the hotel's security systems and reporting any unusual activities or safety concerns to management.
- Ensuring that guests' personal information and privacy are protected at all times.
- Problem-Solving:
- Handling guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction.
- Making decisions and taking action to address any unexpected situations or emergencies.
- A high school diploma or equivalent is required; additional education or training in hospitality or customer service is a plus.
- Previous experience in a front desk or customer service role is preferred but not required.
- Excellent communication and interpersonal skills with a friendly and professional demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and hotel management software.
- Ability to work efficiently under pressure and handle a variety of tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
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