Service Delivery Director

5 days ago


Boston, Massachusetts, United States Canonical Full time
Serve as a Service Delivery Director

Canonical is seeking a seasoned Service Delivery Director to join our team. In this role, you'll be responsible for managing the engineers who oversee day-to-day managed services for customer environments. You'll collaborate with customers, product engineering, and operations to ensure consistent product improvement engineering and meet service level agreements with customer deployments around the globe.

About the Role:
- Manage a team of engineers to deliver high-quality managed services to customers
- Develop and implement process improvements to increase efficiency and productivity
- Collaborate with cross-functional teams to drive project success

What You'll Get:
- A competitive salary range of $180,000 - $250,000 per year, depending on experience and location
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development, including training and education assistance
- A dynamic and inclusive work environment that values diversity and promotes work-life balance

Requirements:
- Bachelor's degree in Computer Science or related field
- 10+ years of experience in IT service management and leadership
- Strong knowledge of ITIL and service management principles
- Experience with cloud topologies and technologies
- Excellent communication and collaboration skills

Why Canonical?
- We're a remote-first company that values flexibility and work-life balance
- We offer a unique window into the world of 21st-century digital business
- We foster a workplace free from discrimination and promote diversity and inclusion

Apply Now:

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