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Customer Engagement Specialist

2 months ago

Tempe, Arizona, United States Parker & Sons Full time

Position Overview:

Are you interested in a career in sales? Do you thrive in a lively atmosphere with limitless earning potential? Parker and Sons has the perfect opportunity for you

Parker and Sons is on the lookout for Customer Engagement Specialists to join our retail partner locations. This is an entry-level position that does not necessitate prior sales experience, just a positive, outgoing demeanor and a strong desire to maximize your earnings.

As a Customer Engagement Specialist, you will work directly in the field at our partner retail sites, interacting with customers face-to-face, while generating interest in scheduling appointments for residential air conditioning and/or water treatment services for our sales team.

Compensation starts at a base rate of $18.00, with additional uncapped commissions. After commissions, your earnings can range from $19.50 to $30.00 per hour or more.

We offer both part-time and full-time positions, beginning at 20 hours per week, with one weekend day required.

Please note, this is not a remote or call center role.

Parker and Sons is the leading Home Service provider in the Phoenix Valley, and we are eager to welcome new team members to our ever-expanding Retail Team across numerous locations. By joining our team, you become part of our family, and Parker takes pride in caring for its family. We provide a comprehensive benefits package, including a paid holiday for your birthday, along with strong leadership and ongoing development opportunities. Enjoy fun activities such as team outings, contests (with cash prizes, gift cards, meals, and more), employee recognition, and much more.

What Can You Expect?

  • Competitive Compensation
  • Unlimited commissions on every appointment you secure
  • Comprehensive Paid Time Off Plan
  • Special Program Options: Flexible Spending Account, Employee Assistance Program, Legal Services, and Identity Theft Protection
  • Continuous Training for your Professional Growth
  • A dynamic, collaborative, and enjoyable work environment
  • Availability of part-time and full-time shifts

Key Responsibilities:

  • Welcome customers approaching the company display to encourage them to learn about our products and services
  • Engage customers in conversations about their home service needs while walking throughout the stores
  • Articulate the features and benefits of various products and services while gathering information about customers' individual needs
  • Schedule appointments for our Sales Consultants to visit customers' homes and provide estimates for products and services
  • Build strong relationships with the store's leadership team
  • Participate in required monthly meetings and training sessions
  • Represent the company in a professional, honest, and ethical manner

Qualifications:

  • Prior retail experience is preferred but not mandatory
  • Ability to stand, walk, or sit for 4-8 hours at a time
  • Must be outgoing, energetic, and self-driven
  • Excellent communication and customer service skills
  • Reliable transportation is essential
  • Proficient in using a smartphone for email and text communication
  • No prior HVAC or Water Treatment experience is required
  • Willingness to undergo a background check

Ability to pass a drug screening and willingness to undergo a background check is necessary.

Parker and Sons and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Parker and Sons and its affiliates comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.