Front Desk Associate
4 weeks ago
Action Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our team at our luxury high-rise association, Grande North, located in San Diego. As a key member of our community management team, you will be responsible for delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Key Responsibilities:- Represent Action Property Management and the Association by providing exceptional customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- At least six months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Hospitality Management college students or recent graduates are highly desired
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
- Rated 4.3 stars on Glassdoor
- Comprehensive health benefits include health and wellness plans, 401(k) with company match, and generous paid time off
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
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