Front Desk Associate

4 weeks ago


San Diego, California, United States Action Property Management Full time
Job Summary

Action Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our team at our luxury high-rise association, Grande North, located in San Diego. As a key member of our community management team, you will be responsible for delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Key Responsibilities:
  • Represent Action Property Management and the Association by providing exceptional customer service and ensuring 100% resident satisfaction
  • Maintain the appearance of the front desk area, lobby, and main elevators
  • Monitor lobby activity and maintain access control
  • Provide concierge services
  • Complete Daily Activity Report
  • Answer and direct incoming phone calls. Receive and distribute resident parcels
  • Address resident and guest concerns and questions
  • Demonstrate strong understanding of the association's governing documents
Requirements:
  • Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
  • At least six months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
  • Hospitality Management college students or recent graduates are highly desired
  • Polished and professional appearance and demeanor
  • Upbeat and positive team player attitude
  • Strong judgment and solutions-oriented
  • Proactive customer service approach
Why Join Action Property Management?
  • Rated 4.3 stars on Glassdoor
  • Comprehensive health benefits include health and wellness plans, 401(k) with company match, and generous paid time off
  • On-going hospitality and property management training
  • Opportunities for career growth and advancement
  • Values driven company culture promoting team work and excellence


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