Front Desk Associate

2 weeks ago


San Diego, California, United States Action Property Management Full time
Front Desk Associate Job Description

Action Property Management is seeking a highly skilled and customer-focused Front Desk Associate to join our team at our luxury property 41 West in San Diego.

Key Responsibilities:
  • Provide exceptional 5-star customer service to residents and guests, ensuring 100% satisfaction.
  • Maintain the appearance of the front desk area, lobby, and main elevators, upholding the highest standards of luxury and professionalism.
  • Monitor lobby activity and maintain access control, ensuring a secure and welcoming environment.
  • Offer concierge services, including parcel delivery and resident assistance.
  • Complete daily activity reports, providing accurate and timely information.
  • Answer and direct incoming phone calls, responding to resident inquiries and concerns.
  • Demonstrate a strong understanding of the association's governing documents, providing expert guidance and support.
Requirements:
  • Must be over 18 years of age and pass a pre-employment background check and drug screening.
  • At least 1 year of customer service experience, with a strong background in hospitality, luxury retail, or fine dining.
  • Possess a polished and professional appearance and demeanor, with a positive and upbeat attitude.
  • Strong judgment and solutions-oriented, with a proactive approach to customer service.
Why Work at Action Property Management?

We offer a competitive compensation package, including $20-$21 per hour, as well as opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays. Join our team and make a meaningful impact in the HOA industry.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



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