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Client Services/Customer Care Support Analyst
2 months ago
OSTTRA is a leading provider of end-to-end solutions for post-trade transaction management of OTC derivatives. As a Client Services/Customer Care Support Analyst, you will play a critical role in supporting global financial markets by providing day-to-day operational customer support for all derivative confirmation services within OSTTRA.
The Team:Our Operations team works closely with Product Management, Client Success, Business Development, and IT to ensure timely and accurate responses to customer implementation and regulatory requests. We are a close-knit, dynamic team that values collaboration and teamwork.
Responsibilities and Impact:- Develop and maintain productive client regulatory relationships.
- Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution.
- Coordinate across internal teams and across a global operations footprint to achieve a positive client experience.
- Respond to client requests by providing detailed investigation and feedback.
- Participate in the testing of system enhancements.
- Identify and track system improvements, partnering with technology teams to ensure system delivery.
We are seeking a highly motivated and detail-oriented individual with excellent communication and problem-solving skills. The ideal candidate will have a strong understanding of financial markets and OTC derivatives, as well as experience working with software systems and technology.
Benefits:As a member of the OSTTRA team, you will have access to a comprehensive benefits package, including health and wellness programs, flexible downtime, continuous learning opportunities, and investment in your future through competitive pay and retirement planning.
