Production Support Senior Analyst
5 days ago
We are seeking a highly skilled Production Support Senior Analyst to join our team at Fidelity Information Services. As a key member of our team, you will be responsible for providing technical support and guidance to our clients, ensuring the smooth operation of our systems and processes.
Key Responsibilities- Act as a subject matter expert and maintain both systems and business knowledge across Retirement Plan Services (RPS) to lead initiatives on behalf of RPS Operations in partnership with FIS colleagues.
- Define business needs and provide recommended solutions for new and/or enhanced processes, products, and services as they relate to the primary recordkeeping system and its ancillary systems.
- Identify solutions for processes spanning several systems and departments for the purpose of improving quality and enhancing the client experience.
- Plan, perform, and implement process improvement initiatives, e.g., ISO, Lean, or Six Sigma.
- Provide consultation on the use of re-engineering techniques to improve process performance and product quality.
- Survey and analyze best practices for techniques and processes.
- Serve as a subject matter expert and resource to junior team members, FIS colleagues, and clients as necessary.
- Bachelor's degree in business administration, finance, computer science, or information systems, or the equivalent combination of education, training, or work experience.
- 10+ years of experience in business process analysis/consulting.
- Broad knowledge of FIS' products and services, business practices, and processes.
- Requires the highest level of understanding of organization's business systems and industry requirements.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
- Willingness to share relevant technical, process, and/or industry knowledge and expertise to other resources.
- Excellent analytical, decision-making, problem-solving, interpersonal, team-building, negotiation, conflict management, and time management skills.
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities, a competitive salary and benefits, the chance to work on some of the most challenging, relevant issues in financial services and technology, and a work environment built on collaboration, flexibility, and respect.
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