Customer Service Representative

2 weeks ago


Sumter, South Carolina, United States The UPS Store Full time

Company Overview
The UPS Store, Inc. is a leading franchise in the retail shipping, postal, printing, and business services sector. With over 5,500 independently owned locations across the U.S. and Canada, we provide essential services to small office/home office (SOHO) markets, corporate professionals, and individual consumers.

Position Summary
The Retail Sales Associate is responsible for delivering exceptional customer service to all retail clients. This includes receiving and processing packages for shipment, as well as operating various office equipment such as copiers, fax machines, and point-of-sale systems.

Key Responsibilities
- Provide outstanding customer service to walk-in clients and respond to telephone inquiries.
- Practice effective listening skills with customers and team members.
- Take ownership of customer shipping needs and propose suitable solutions.
- Continuously learn about all product and service offerings, as well as industry trends.
- Operate all equipment and software proficiently and assist in training others.
- Maintain a clean, organized, and safe working environment.
- Perform additional duties as assigned.

Qualifications
- High school diploma or GED is required.
- Previous experience in retail or customer service is preferred.
- Strong communication and interpersonal skills.
- Ability to cross-sell and up-sell products and services.
- Proficient computer skills, including knowledge of Microsoft Office and Adobe Suites is advantageous.
- Excellent phone etiquette and strong verbal and written communication skills.
- Reliable and responsible, with the ability to lift 40+ pounds.
- Must not use drugs, including marijuana, to ensure focus while at work.

Benefits
- Paid holidays after six months of employment.
- Paid vacation after one year of service.
- Simple IRA plan.
- Performance bonuses.
- Uniform shirts provided.
- A positive work environment.



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