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Customer Service Representative in Retail

2 months ago

Sumter, South Carolina, United States The UPS Store Full time

Welcome to The UPS Store, a premier franchisor of retail shipping, postal, printing, and business service centers globally. As a part of our extensive network, you will engage with a diverse clientele, including small-office/home-office (SOHO) professionals, business travelers, and the general public. Here, you will discover remarkable opportunities within a vibrant work atmosphere distinct from the package delivery sector.

As a Retail Sales Associate, your primary role will be to deliver outstanding customer service to our patrons. You will manage courier shipments and operate various equipment, including copiers, fax machines, and laminators. Utilize your expertise to guide customers through our extensive range of products and services with assurance and knowledge. The skills you develop in this position will be invaluable for your future career pursuits.

The ideal candidate will possess prior retail sales experience, strong computer skills, a high school diploma or GED, and a friendly, helpful demeanor. We appreciate quick learners who are eager to master all facets of our operations promptly.

We are committed to providing training and support to those who are reliable and enthusiastic about personal growth.

KEY RESPONSIBILITIES

  • Exhibit exceptional customer service both in-person and via phone
  • Engage in active listening with customers and team members
  • Address customer shipping requirements with effective solutions
  • Stay informed about product offerings, industry developments, and alternative solutions
  • Utilize all equipment and software proficiently while sharing knowledge with colleagues
  • Maintain a clean, organized, and safe work environment
  • Perform additional tasks as assigned
REQUIREMENTS
  • High school diploma or GED
  • Previous experience in retail or customer service
  • Strong interpersonal and communication abilities
  • Capability to promote products and services effectively
  • Familiarity with Microsoft Office and Adobe Suites is a plus
  • Excellent phone etiquette
  • Effective verbal and written communication skills
  • Punctual, dependable, and responsible
  • Able to lift 40+ pounds
  • Adherence to a drug-free workplace policy, including marijuana, to ensure focus during work hours
EMPLOYEE BENEFITS
  • Paid holidays after six (6) months of employment
  • Vacation time accrued after one (1) year
  • Simple IRA plan
  • Performance-based incentives
  • Uniform shirts provided
  • A positive work environment free from food odors