Customer Care Coordinator

2 weeks ago

Sumter, South Carolina, United States LC Industries Full time
I. JOB OVERVIEW

Position Summary: The Customer Care Coordinator at LC Industries is responsible for delivering outstanding service to our clientele, ensuring their needs are met with efficiency and professionalism.

II. PURPOSE OF THE ROLE

The primary goal is to assist in resolving all customer inquiries and issues effectively.

III. SUPPORTING TEAM MEMBERS

Provide assistance and backup to the Customer Service team as needed.

IV. COMMUNICATION WITHIN THE ORGANIZATION

Foster strong relationships through proactive customer engagement and interaction.

V. SUPERVISION REQUIRED

Daily oversight is necessary to ensure quality service delivery.

VI. EDUCATIONAL BACKGROUND

A high school diploma is required, along with a minimum of one year of relevant experience.

VII. TRAINING AND SKILLS REQUIRED

A fundamental understanding of retail operations and proficiency in computerized sales systems is essential.

VIII. REQUIRED EXPERIENCE

Strong interpersonal skills are crucial for effective communication with customers, vendors, and internal teams.

IX. TRAVEL REQUIREMENTS

No travel is necessary for this position.

X. KEY RESPONSIBILITIES
  • Manage all customer-related inquiries and concerns.
  • Maintain a positive demeanor while assisting customers.
  • Utilize Axapta for processing and managing sales orders.
  • Communicate with customers and vendors throughout the sales order lifecycle via phone or email.
  • Assist in quoting contracts and following up on proposals.
  • Reach out to customers for additional information as needed.
  • Regularly check sales orders against stock levels to optimize sales and reduce wait times.
  • Coordinate the logistics of order pick-up and delivery.
  • Maintain an updated customer database to enhance business outreach.
  • Support customer service representatives at checkout to minimize wait times.
  • Conduct customer follow-ups through surveys to gather insights on satisfaction and service quality.
  • Address and manage customer complaints, ensuring timely resolutions.
  • Generate reports to track sales order progress and its impact on sales goals, utilizing AX and Excel.
  • Collaborate with management to ensure timely availability of materials for fulfilling orders.
  • Create and modify Excel spreadsheets as requested by management and other departments.
  • Promote our online platform to customers and assist with account setup.
  • Guide customers through relevant programs and services offered.
  • Ensure the timely dissemination of daily pricing updates as directed.
  • Implement current marketing strategies to boost sales.
  • Manage merchandising and inventory replenishment as required.
  • Engage with vendor representatives during their visits to gain product knowledge.
  • Perform other assigned duties as necessary.
XI. PHYSICAL DEMANDS

The role requires working in a moderately paced office environment, involving sitting, standing, and walking. The ability to lift up to 50 lbs is necessary.

XII. WORK ENVIRONMENT

The workplace typically maintains a moderate noise level. The physical demands and environment outlined are representative of those necessary for successful job performance. Reasonable accommodations can be made for individuals with disabilities to fulfill job requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The employer will not discriminate against employees or job seekers for discussing pay details with others. Employees entrusted with confidential salary information must not disclose it unless required by law or investigation proceedings.

  • Customer Care Coordinator

    1 week ago

    Sumter, South Carolina, United States LC Industries Full time

    I. JOB OVERVIEWPosition Summary: The Customer Care Coordinator at LC Industries is responsible for delivering outstanding service to our clientele. This role is pivotal in ensuring customer satisfaction and addressing inquiries effectively.II. PRIMARY OBJECTIVEThe main goal is to assist customers with any concerns they may have regarding our products and...

  • Customer Care Coordinator

    1 week ago

    Sumter, South Carolina, United States LC Industries Full time

    I. JOB OVERVIEWPosition Summary: The Customer Care Coordinator at LC Industries is responsible for delivering outstanding support and assistance to our valued customers.Company Overview: Our commitment is to provide exceptional service and support to all customers, ensuring their needs are met effectively.II. PRIMARY OBJECTIVEThe main goal is to assist with...

  • Nurse Care Coordinator

    5 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at Prisma Health. As a Nurse Care Coordinator, you will play a critical role in providing high-quality patient care and ensuring a seamless transition between healthcare services.Key ResponsibilitiesCollect and analyze patient data to identify care needs and develop individualized plans of...

  • Nurse Care Coordinator

    6 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Transforming Healthcare, One Patient at a Time Job Summary We are seeking a skilled and compassionate Nurse Care Coordinator to join our team at Prisma Health. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring seamless transitions throughout the care continuum.Key Responsibilities:Patient...

  • Nurse Care Coordinator

    24 hours ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Nurse Care Coordinator to join our team at Prisma Health. As a key member of our healthcare team, you will be responsible for assessing, developing, implementing, and evaluating nursing care for assigned patients.Key ResponsibilitiesPatient Assessment and Care PlanningConduct thorough assessments of patients' physical and...

  • Nurse Care Coordinator

    5 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at Prisma Health. As a Nurse Care Coordinator, you will play a critical role in providing high-quality patient care and ensuring seamless transitions between healthcare services.Key Responsibilities:Provide clinical direction and oversight to ensure patient-centered careDevelop and...

  • Patient Support Resource Coordinator

    2 weeks ago

    Sumter, South Carolina, United States Agape Care Group Full time

    Position Summary: Become a vital part of our compassionate team as a Patient Support Resource Coordinator. Are you passionate about enhancing the well-being of patients and their families? We are seeking dedicated resource coordinators who are committed to providing exceptional support and guidance to each patient with respect and empathy. As a Patient...

  • Nurse Care Coordinator

    3 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Prisma Health. As a Nurse Care Coordinator, you will play a vital role in providing exceptional patient care and ensuring seamless transitions throughout the healthcare continuum.Key Responsibilities:Provide clinical direction and leadership to nursing staff,...

  • Nurse Care Coordinator

    16 hours ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Prisma Health. As a Registered Nurse, you will be responsible for providing clinical direction and leadership to our nursing staff, ensuring the highest level of patient care and satisfaction.Key ResponsibilitiesCollect and analyze patient data to develop and...

  • Nurse Care Coordinator

    4 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Prisma Health. As a Nurse Care Coordinator, you will play a vital role in providing clinical direction and leadership to our nursing staff, ensuring the highest level of patient care and satisfaction.Key Responsibilities:Provide clinical direction and guidance...

  • Nurse Care Coordinator

    6 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at Prisma Health. As a Nurse Care Coordinator, you will play a vital role in providing clinical direction for all aspects of patient care in an acute inpatient setting.Key Responsibilities:Provide clinical direction for all aspects of patient care, fostering patient/family centered...

  • Nurse Care Coordinator

    5 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at Prisma Health. As a Nurse Care Coordinator, you will play a vital role in providing clinical direction for all aspects of patient care in an acute inpatient setting.Key ResponsibilitiesCollects data and completes nursing assessment utilizing appropriate area and/or age-specific...

  • Nurse Care Coordinator

    6 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Prisma Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring the highest level of quality and safety standards.Key Responsibilities:Collect and analyze patient data to develop and implement...

  • Nurse Care Coordinator

    15 hours ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a skilled Registered Nurse to join our team at Prisma Health. As a key member of our clinical team, you will be responsible for providing high-quality patient care and leading our team to deliver exceptional patient outcomes.Key Responsibilities:Provide clinical direction and guidance to nursing staff to ensure delivery of...

  • Nurse Care Coordinator

    7 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Prisma Health. As a Clinical Nurse Leader, you will be responsible for providing clinical direction and leadership to our nursing staff, ensuring the delivery of high-quality patient care in an acute inpatient setting.Key Responsibilities:Develop and implement...

  • Nurse Care Coordinator

    5 days ago

    Sumter, South Carolina, United States Prisma Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our team at Prisma Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring the highest level of quality and safety standards.Key Responsibilities:Provide clinical direction and leadership to nursing staff,...

  • Patient Care Coordinator

    1 week ago

    Sumter, South Carolina, United States UnitedHealth Group Full time

    Position OverviewAs a vital member of our team at UnitedHealth Group, you will play a crucial role in ensuring exceptional service to our patients. Your responsibilities will include:Handling Incoming Calls: Respond to all incoming calls with professionalism and care.Appointment Management: Schedule, reschedule, or cancel patient appointments as necessary to...

  • Customer Care Specialist

    2 weeks ago

    Sumter, South Carolina, United States Optum Full time

    Job OverviewExplore opportunities with Colonial Healthcare, a member of the Optum network. Become part of a distinguished primary care and specialty medical practice that emphasizes family-oriented, patient-focused service. With a legacy of over 25 years and a commitment to minimizing wait times while incorporating innovative medical solutions, we provide a...

  • Patient Care Coordinator

    2 weeks ago

    Sumter, South Carolina, United States Aspen Dental Full time

    About Aspen Dental:At Aspen Dental, we prioritize our employees, providing the stability and assurance that comes with being part of a leading dental service organization (DSO).Career Opportunities:Our comprehensive training program, competitive pay, and adaptable scheduling are designed to help you excel in your profession.Role Overview:As a Patient...

  • Customer Care Specialist

    2 weeks ago

    Sumter, South Carolina, United States UnitedHealth Group Full time

    Join Our Team at UnitedHealth GroupAs a vital member of our healthcare network, you will contribute to our mission of delivering exceptional patient care. Our organization is dedicated to providing comprehensive primary and specialty medical services, ensuring that our patients receive the attention they deserve.With over 25 years of expertise in the field,...