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Customer Care Coordinator
2 months ago
Position Summary: The Customer Care Coordinator at LC Industries is responsible for delivering outstanding support and assistance to our valued customers.
Company Overview: Our commitment is to provide exceptional service and support to all customers, ensuring their needs are met effectively.
II. PRIMARY OBJECTIVE
The main goal is to assist with all customer-related inquiries and issues.
III. SUPPORTING TEAM MEMBERS
Offer backup and assistance to Customer Service Representatives as needed.
IV. COMMUNICATION IN THE WORKPLACE
Engage in meaningful interactions with customers to enhance their experience.
V. SUPERVISION REQUIRED
Daily oversight is expected.
VI. EDUCATIONAL BACKGROUND
A high school diploma is required, along with one year of relevant experience.
VII. TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
A foundational understanding of retail operations and proficiency in computerized checkout systems is essential.
VIII. REQUIRED EXPERIENCE
Strong interpersonal skills are necessary for effective communication with customers, vendors, and internal teams.
IX. TRAVEL REQUIREMENTS
No travel is necessary.
X. KEY RESPONSIBILITIES
- Manage all customer-related inquiries and concerns.
- Maintain a positive and friendly demeanor while assisting customers.
- Utilize Axapta for creating and processing sales orders efficiently.
- Communicate with customers and vendors throughout the sales order lifecycle via phone or email.
- Handle quoting on contracts and follow up on quotations as needed.
- Reach out to customers for additional information when necessary.
- Regularly reconcile sales orders with available stock to optimize sales and minimize customer wait times.
- Coordinate the logistics of order pick-up and delivery.
- Maintain an updated customer list with contact information to enhance business outreach.
- Assist customer service representatives at checkout to improve efficiency.
- Conduct customer follow-ups through surveys to gather insights on product satisfaction and service quality.
- Address and monitor customer complaints, ensuring prompt resolution.
- Generate reports tracking sales order progress and their impact on budgeted sales using AX and Excel.
- Collaborate with management to ensure timely availability of materials for fulfilling sales orders.
- Create and share various Excel spreadsheets as requested by management and other teams.
- Promote awareness of our online services to customers and assist in account setup.
- Guide customers through relevant programs and services offered.
- Ensure timely updates of daily pricing changes as instructed.
- Implement current marketing strategies to drive additional sales.
- Manage merchandising and shelf replenishment as required.
- Engage with vendor representatives during their visits to gain product insights.
- Perform other assigned duties as necessary.
The role involves working in a moderately-paced office environment, requiring sitting, standing, walking, and manual dexterity. The ability to lift up to 50 lbs is necessary.
XII. WORK ENVIRONMENT
The workplace typically has a moderate noise level. The physical demands and environment described are representative of those necessary for successful job performance. Reasonable accommodations can be made for individuals with disabilities to fulfill job requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The employer will not discriminate against employees or job seekers for discussing pay details with others. Employees entrusted with confidential salary information must not disclose it unless required by law or investigation proceedings.
