Client Service Representative

1 day ago

Miami Beach, Florida, United States VCA Animal Hospitals Full time

About VCA Alton Road Animal Hospital

We are a 5-doctor full service veterinary hospital offering primary care, illness care, surgery, and dentistry located in Miami Beach, FL.

Candidates must be positive and motivated. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal-driven, and engaged.

Essential Functions:

  • Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  • Managing medical records, charts, reports, and correspondence

Qualifications:

  • At least one year of proven past experience helping customers
  • High School Diploma/GED or equivalent
  • Excellent listening and communication skills
  • Compassion for pets and people, as well as awareness and understanding of others' reactions
  • Proven decision-making skills to choose the most appropriate course of action
  • The ability to integrate new information into problem-solving
  • Proficiency in Microsoft Office
  • Willingness to work non-traditional hours, including nights, weekends, and holidays
  • The ability to lift up to 40 lbs. and be exposed to hazards associated with pets, such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

The Benefits Continue To Grow:

  • Access to the people and financial resources of a large veterinary community
  • Growth & leadership opportunities
  • Medical, Dental & Vision
  • Career development programs
  • Generous hospital discounts and product discounts
  • Employer-paid life, long- and short-term disability insurance
  • Paid vacation and sick time
  • Paid parental leave
  • 401(k)
  • Free mental health resources and wellness subscriptions (Headspace)
  • Referral bonuses
  • Infertility benefits
  • Competitive wage
  • Free access to Plumbs and education platforms such as Vetfolio

Compensation: Is based on skill set and experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com

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