Program Director

5 days ago

Plano, Texas, United States Intuitive Health Full time
Job Title: Program Director

Intuitive Health is seeking a highly motivated and experienced Program Director to lead our healthcare operations. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department.

Responsibilities:
  • Complete P&L responsibility for the facility(s)
  • Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
  • Coordination and integration of Provider activities in concert with the Medical Director
  • Ensure operational procedures are consistently maintained in facility
  • Provide leadership and motivation to maintain patient-oriented customer service culture
  • Responsible for maintaining facility operational metrics in accordance with benchmarks set
  • Coordination with hospital partner for clinical recruitment and training
  • Serve as cultural champion facility(s)
  • Management of facility department leadership staff for facility(s)
  • Participate in regulatory and accreditation preparedness and survey process
  • Participation in local marketing activities
  • Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
  • Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
  • Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
  • Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at the facility.
  • Responsible for volume and center level growth.
Requirements:
  • Alignment with our core values and ability to lead through servant leadership
  • Strong, clear, and precise verbal and written communication skills
  • Strong communication & relationship management skills
  • Ability to work collaboratively across multiple organizations
  • Solid understanding of Healthcare Operations
  • Solid understanding of hospital-based reimbursement including the interplay of documentation, coding, billing and collections.
  • Highly motivated individual with demonstrated initiative, independence, and curiosity
  • Self-driven, with an ability to work well under pressure and respond to shifting priorities
  • Ability to manage multiple projects simultaneously
Eligibility Qualifications:
  • Minimum of 7 years' experience within the healthcare sector
  • Minimum of 3 years' experience in healthcare management required; experience with multi-site management is preferred

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