Customer Service Professional

4 days ago


Metairie, United States Flexicrew Technical Services (FTS) Full time

Job Description:

Flexicrew Technical Services (FTS) is a WBENC Certified executive and technical search firm providing custom-tailored staffing solutions and talent acquisition to the Gulf South Region and nationwide. We are seeking a skilled Customer Service Professional to join our team as a Benefits Account Manager.

About the Role:

  • This position requires a blend of excellent customer service skills, in-depth knowledge of employee benefits, and the ability to resolve issues and inquiries with professionalism and empathy.
  • You will serve as the primary point of contact for client accounts, building strong relationships by providing outstanding customer service and support.
  • The ideal candidate will have a Bachelor's degree in Business Administration, Human Resources, or a related field, and a minimum of 3 years of experience in customer service or account management, preferably in the insurance or employee benefits industry.
  • You should have strong knowledge of employee benefits, including health, dental, vision, life, and disability insurance, and be proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with benefits administration software.
  • A current Life and Health Insurance License is required; if you do not already hold this license, you must be willing to obtain it within a specified timeframe.

Responsibilities:

  • Serve as the primary point of contact for client accounts, building strong relationships by providing outstanding customer service and support.


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