Frontline Customer Contact Professional

7 days ago


Metairie, Louisiana, United States TopBuild Full time

Do you want to be part of a company that rewards your contributions and encourages you to take ownership of your career? If so, we invite you to apply for the Frontline Customer Contact Professional position at TopBuild Corp.

In this role, you will serve as the key customer contact for our branch, providing order support and product information to customers. You will work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to ensure seamless order fulfillment.

The ideal candidate will have a minimum of 1-2 years of experience in a customer service role and excellent communication skills, both verbal and written. They will also possess strong analytical and problem-solving abilities and be proficient in computer skills to process and review dealer orders, requests, and system-generated acknowledgements.

In addition to a competitive salary of around $43,000-$55,000 per year, TopBuild offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, paid holiday and PTO time, and employee assistance program.

Job Requirements:

  • Provide exceptional customer service via phone, email, or in-person
  • Maintain accurate records of customer interactions and orders
  • Process and resolve customer complaints efficiently
  • Work collaboratively with cross-functional teams to achieve business objectives

About TopBuild:

As an equal opportunity employer, TopBuild prioritizes diversity and inclusion in its organization. With over 450 branch locations across the United States and Canada, TopBuild engages in corporate social responsibility through Environmental, Social, and Governance (ESG) practices.



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