Customer Service Coordinator

5 days ago


Metairie, United States Nash Heating and Air Conditioning Full time

Nash Heating and Air Conditioning is a rapidly expanding company in Jefferson, LA, seeking highly skilled professionals to join its customer service team as Customer Service Coordinators. The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a strong passion for delivering top-notch customer service.

Job Summary

We are looking for a motivated and organized Customer Service Coordinator to assist our technicians in providing exceptional customer experiences. This role involves dispatching and scheduling appointments, answering customer inquiries, and maintaining accurate records of customer interactions.

The successful candidate will have a proven track record of providing excellent customer service, working well under pressure, and being an effective communicator. As a Customer Service Coordinator, you will play a crucial role in ensuring the smooth operation of our customer service team and contributing to the overall success of Nash Heating and Air Conditioning.

Responsibilities
  • Dispatch and schedule appointments for our technicians
  • Answer customer inquiries via phone, email, or text message
  • Maintain accurate records of customer interactions and update software systems accordingly
  • Communicate effectively with customers and internal teams to resolve issues efficiently
  • Perform other duties as assigned by management
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines
  • Basic computer skills and knowledge of software systems
  • A strong passion for delivering exceptional customer service
Compensation

The salary range for this position is $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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