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Point-of-Sale Systems Specialist

2 months ago

Winter Park, Florida, United States Ruths Chris Full time

Position Title: Restaurant Systems Engineer

Job Category: Non-Tipped Employee

Job Overview:

As a Restaurant Systems Engineer, you will play a crucial role in ensuring the seamless operation of our restaurant technology systems. This position requires a proactive approach to managing and supporting various systems that enhance our restaurant's efficiency and service quality.

Key Responsibilities:

  1. Oversee Help Desk inquiries, ensuring prompt resolutions and effective communication regarding critical business matters.
  2. Administer the Point-of-Sale system, including Simphony and related technologies.
  3. Stay informed about the latest POS functionalities and evolving restaurant needs, providing recommendations for system enhancements.
  4. Support the management of Back of House systems, including Labor, Inventory, and Audit platforms.
  5. Deliver technical assistance and ongoing management for Restaurant Systems integrations.
  6. Ensure timely updates and installations of system patches and upgrades, while adhering to security protocols.
  7. Plan and manage IT requirements for the installation of restaurant hardware and systems for new openings.
  8. Perform additional tasks as assigned.

Required Skills and Qualifications:

  • Availability for on-call support as this is a key IT position.
  • Experience in programming and supporting Simphony POS systems.
  • Proven background in supporting Back Office Systems.
  • Prior experience with POS projects, including configuration and deployment.
  • Excellent customer service and communication skills, both verbal and written.
  • Strong understanding of network protocols, including TCP/IP, Routing, VPN, and LAN/WAN topologies.

Preferred Education and Experience:

  • Bachelor's degree or equivalent professional experience.
  • Minimum of 5 years in restaurant technology, with expert knowledge of POS systems, particularly Simphony.
  • At least 2 years of experience with Windows Server operating systems and networking hardware.

Physical Requirements:

  • Ability to sit for extended periods.
  • Occasional light physical effort may be required.
  • Willingness to travel for new restaurant openings and project deployments as necessary.

Additional Information:

No personal protective equipment is required for this position.

Other duties may be assigned as needed.