Senior Experience Researcher

4 days ago


CA United States Harvest Technical Services, Inc. Full time
Job Title: Senior Experience Researcher

Harvest Technical Services, Inc. is seeking a highly skilled Senior Experience Researcher to join our team. As a key member of our Experience Design team, you will be responsible for conducting end-to-end customer experience research to inform design decisions and drive business growth.

Key Responsibilities:
  • Conduct customer experience research to identify pain points and areas for improvement
  • Develop and implement research plans to gather insights and data
  • Present research findings to stakeholders and inform design decisions
  • Collaborate with cross-functional teams to develop and implement design solutions
  • Stay up-to-date with industry trends and best practices in human-centered design
Requirements:
  • 5-7 years of experience in customer experience research or a related field
  • Strong research skills and ability to analyze complex data
  • Excellent communication and presentation skills
  • Ability to work independently and as part of a team
  • Experience with design thinking and human-centered design methodologies
Preferred Qualifications:
  • Experience with UX design tools such as Sketch, Figma, or Adobe XD
  • Knowledge of analytics tools such as Google Analytics or Adobe Analytics
  • Experience with customer journey mapping and service design
  • Strong understanding of human-centered design principles and methodologies
What We Offer:
  • A competitive salary range of $91-$101 per hour
  • A dynamic and collaborative work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
About Us:

Harvest Technical Services, Inc. is a leading provider of technical services and solutions. We are committed to delivering high-quality services that meet the needs of our clients. We are an equal opportunity employer and welcome applications from diverse candidates.



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