Customer Service Representative

6 days ago


Lansing, Michigan, United States Auto-Owners Insurance Full time

A career at Auto-Owners Insurance is challenging and rewarding, offering financial security to individuals and businesses through loss mitigation. Our team of caring associates strives to help clients start anew, fostering a collaborative work environment.

Job Description

We offer a merit-based remote work program based on job responsibilities. After initial in-person training, this role has the flexibility to work from home up to 3 days a week.

Auto-Owners Insurance seeks a motivated Customer Service Representative - Billing professional to join our team. The position requires:

  • Effective communication and collaboration with customers and associates at all levels.
  • Assisting with reviewing and answering basic inquiries from customers.
  • Making computer inquiries and entries related to customer accounts.
  • Communicating with customers and others as needed to research problems and find solutions.
  • Collecting pertinent information from customers to handle inquiries in a timely and accurate manner.
  • Prioritizing and organizing work to ensure timely completion.
  • Documenting customer requests and assisting agents with basic tasks.
  • Working with confidential and/or sensitive information, data, and matters according to Company standards.
  • Maintaining punctual attendance according to an assigned work schedule at a Company-approved work location.
  • Assisting with other duties as assigned within the department or elsewhere upon request.

This role offers excellent opportunities for growth and development in a dynamic insurance industry.



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