Customer Service Representative Specialist

5 days ago


Lansing, Michigan, United States Auto-Owners Insurance Full time

Auto-Owners Insurance Overview

We are a top-rated insurance carrier seeking a motivated Customer Service Representative - Billing professional to join our team.

Estimated Salary: $40,000 - $60,000 per year

Job Description: As a Customer Service Representative, you will be responsible for communicating with customers and associates at all levels. Your duties will include reviewing and answering basic inquiries from customers, making computer inquiries and entries relating to customer accounts, and collecting pertinent information from customers to handle inquiries in a timely and accurate manner.

Key Responsibilities:

  • Communicate effectively with customers and associates
  • Review and respond to customer inquiries
  • Make computer inquiries and entries related to customer accounts
  • Collect and document customer information
  • Prioritize and organize work to ensure timely completion

Required Skills and Qualifications:

  • High School Diploma or equivalent required
  • DIRECT INSURANCE AGENCY/COMPANY EXPERIENCE IS A PLUS
  • Type a minimum of 40 words per minute with 85% accuracy
  • Flexibility for occasional and/or seasonal overtime
  • Excellent oral and written communication skills
  • Ability to handle multiple assignments

Benefits:

  • Competitive base salary
  • Matched 401(k)
  • Fully-funded pension plan (once vested)
  • Bonus programs
  • Generous paid time off including holidays, vacation days, personal time, and sick leave


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