Convention Manager

2 months ago

Savannah, Georgia, United States Savannah Convention Center Full time
Job Summary

The Savannah Convention Center is seeking a highly skilled and experienced Event Manager to join our team. As the liaison between the show manager/client and all building operations staff and contractors, this individual will be responsible for planning, coordinating, and facilitating the logistics of assigned events.

Key Responsibilities
  • Plan, coordinate, and facilitate the logistics of assigned events, ensuring seamless execution and exceeding client expectations.
  • Act as liaison for the building with all parties and departments involved in the event, providing clear and concise communication and resolving any issues that may arise.
  • Coordinate and provide detailed event resumes, diagrams, event staffing requirements, set-up requirements, general instructions, and supporting documentation for each event, utilizing industry-specific software.
  • Troubleshoot during event preparation and during the event to ensure that all event setups are correct, making decisions about policy, procedures, billing, and staffing as needed.
  • Monitor in-house set-up to ensure that the facility, equipment, physical set-up, and labor provided meet the requirements of contractual agreements within the constraints of safety, health, and fire code standards.
  • Ensure that all event insurance certificates, licenses, and permits required for events or production are obtained in a timely manner.
  • Oversee all exhibition, production, set-up, staffing, and event-related contracted services for assigned events.
  • Communicate and coordinate with the Food & Beverage Department for catering needs and event planning.
  • Communicate any problems and proposed solutions to the Assistant Director of Events, Assistant General Manager, and General Manager.
  • Act as facility manager on duty as required.
  • Develop and control event budgets, including preparing Pre-Event Financial Estimates to clients based on potential operational costs during the course of the event and coordinate the completion of Post-Event Financial Settlements through Invoicing.
  • Ensure that the facility is cleaned prior to, during, and after all events to maintain building appearance and increase customer satisfaction.
  • Serve as a facility representative at assigned events by enforcing facility policies and procedures, identifying and resolving public and event-related complaints in a professional manner, ensuring customer satisfaction.
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
  • Attend various weekly scheduled building meetings.
  • Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, patrons/public, and municipal officials.
  • Manage and oversee assigned events, as well as those events assigned to other Event Managers.
  • Complete all duties with a customer service focus through teamwork and dedication to the Savannah Convention Center principles.
  • Perform other duties and responsibilities as assigned.
Requirements
  • Bachelor's degree (B.A.) from an accredited four-year college/university with major coursework in event management, facility management, sports management, hospitality management, business administration, or a related field.
  • Two to three (2-3) years of increasingly responsible experience in event management in a public assembly facility, convention center, arena, hotel, or similar facility.
  • Ability and willingness to work a flexible schedule, including long and irregular hours that may vary due to functions and may include early mornings, evenings, weekends, holidays, and extended numbers of consecutive days.
  • Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, food service practices, A/V equipment, and relevant federal, state, and local regulations.
  • Demonstrated familiarity with facility use contracts.
  • Knowledge of Microsoft Office programs; experience with Ungerboeck, Social Tables, or AutoCAD preferred but not required.
  • Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously.
  • Ability to work independently and as part of a team.
  • Professional presentation, appearance, and work ethic.
  • Bilingual – English/Spanish highly desired.
  • Certified Meeting Professional Certification (CMP) is preferred but not required.
  • Must have a demonstrated ability to function in a fast-paced, high-pressure environment.
  • Ability to follow both written and oral direction with minimal continuous supervision.
  • Highly motivated, self-directed, personable, positive, and hardworking.
  • Detailed-oriented, self-motivated, and able to perform independently with minimal supervision.
  • Strong written and oral communication skills and works well in a team-oriented environment.
  • Excellent organizational, planning, and interpersonal skills.
  • Ability to undertake and complete multiple tasks.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

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