Event Manager

4 months ago

Savannah, United States Savannah Convention Center Full time
Description

The Event Manager is the liaison between the show manager/client and all building operations staff and contractors. After the contract is signed for an event, the Event Manager works directly with the client to provide any needs from the facility. In addition, the Event Manager makes certain that all building policies and procedures are followed in preparing for and implementing the event. When the event is in the building, the Event Manager runs the show, making certain that the client’s needs are met, and any building or safety issues are addressed immediately. This position will report to the Assistant Director of Events.

This position is based at the Savannah Convention Center which opened its doors in June 2000 and is currently under expansion. This beautiful 330,000 square foot waterfront complex located directly across from the “Historic District” on the Savannah River blends the best of the old South with the new to offer a unique and memorable venue; hosting a diverse array of conventions, trade shows/consumer shows, conferences, social events, and meetings. 

Managed by the Georgia World Congress Center Authority (GWCCA), we are committed to creating a consistently compelling experience for every guest who walks onto our campus. At the Savannah Convention Center campus, we aim to be the event venue of choice, driving economic growth and showcasing the uniqueness of Savannah, Chatham County, and the State of Georgia. It’s what sets us apart and what fuels our vision to be the premier event destination delivering exceptional service and creating memorable experiences. Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you are result-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career at GWCCA could be your calling. Are you ready to begin your Authority Life journey? 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Responsible for planning, coordinating, and facilitating the logistics of assigned events; act as liaison for building with all parties and departments involved in the event. Coordinates and provides clear, concise, and timely communication with building staff of all requirements necessary for events by preparing and distributing detailed event resumes, diagrams, event staffing requirements, set-up requirements, general instructions and supporting documentation for each event using industry specific software. Communicate changes before and during events. Troubleshoot during event preparation and during event to ensure that all event setups are correct including making decisions about policy, procedures, billing and staffing. Monitors in-house set-up to ensure that the facility, equipment, physical set-up and labor provided meets the requirements of contractual agreements within the constraints of safety, health, and fire code standards. Ensure that all event insurance certificates, licenses and permits required for events or production are obtained in a timely manner. Oversee all exhibition, production, set up, staffing and event-related contracted services for assigned events. Communicate and coordinate with our Food & Beverage Department for catering needs and event planning. Communicate any problems and proposed solutions to the Assistant Director of Events, Assistant General Manager and General Manager. Act as facility manager on duty as required. Develop and control event budgets including preparing Pre-Event Financial Estimates to clients based on potential operational costs during the course of the event and coordinate the completion of Post-Event Financial Settlements through Invoicing.  Ensure that the facility is cleaned prior to, during and after all events to maintain building appearance and increase customer satisfaction. Serve as a facility representative at assigned events by enforcing facility policies and procedures; identify and resolve public and event-related complaints in a professional manner ensuring customer satisfaction.  Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives. Attend various weekly scheduled building meetings. Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, patrons/public and municipal officials. Manages and oversees assigned events, as well as those events assigned to other Event Managers.  Complete all duties with a customer service focus through teamwork & dedication to the GWCCA and SCC principles. Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

Ability and willingness to work a flexible schedule including long and irregular hours that may vary due to functions and may include early mornings, evenings, weekends, holidays, and extended number of consecutive days. Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices, A/V equipment and relevant federal, state, and local regulations. Demonstrates familiarity with facility use contracts. Knowledge of Microsoft Office programs; experience with Ungerboeck, Social Tables, or AutoCAD preferred but not required.  Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously. Ability to work independently and as part of a team. Professional presentation, appearance and work ethic. Bilingual – English/ Spanish highly desired Certified Meeting Professional Certification (CMP) is preferred, but not required. Must have a demonstrated ability to function in a fast paced, high-pressure environment. Ability to follow both written and oral direction with minimal continuous supervision. Highly motivated, self-directed, personable, positive and hard working. Detailed oriented, self-motivated and able to perform independently with minimal supervision. Strong written and oral communication skills and works well in a team-oriented environment. Excellent organizational, planning, and interpersonal skills. Ability to undertake and complete multiple tasks. Maintain an effective working relationship with clients, employees, exhibitors, patron and others encountered in the course of employment. Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

EDUCATION AND/OR EXPERIENCE

Bachelor's degree (B. A.) from an accredited four-year college/university with major coursework in event management, facility management, sports management, hospitality management, business administration or related field preferred.  Two to three (2-3) years of increasingly responsible experience in event management in a public assembly facility, convention center, arena, hotel, or similar facility. 

The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

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