Operations Manager
1 day ago
Harmonia Holdings Group, LLC is a leading federal government contractor committed to delivering innovative solutions to our government clients. We are seeking an experienced Operations Manager to lead our IT team and ensure the delivery of reliable, secure, and uninterrupted IT services.
Key Responsibilities:- Lead and manage a high-performing IT team, including Systems Engineers, System Administrators, and Network Administrators.
- Establish and maintain robust security protocols to safeguard the Agency's network and data.
- Oversee the full scope of IT network support services, including network operations, security, maintenance, and upgrades.
- Implement effective configuration management practices and plan and execute system upgrades, security patches, and modifications to minimize service disruption and mission impact.
- Manage Tier 3 support and implement architectural updates to optimize network performance.
- Maintain a proactive and retroactive communications program to promptly inform customers of systems changes, upgrades, and maintenance interruptions.
- Coordinate planned systems maintenance with the Contracting Officer's Representative (COR) and Government Technical Leads.
- Implement comprehensive asset management functions, including tracking metrics, standard operating procedures, rack elevations, and network diagrams.
- Ensure all IT hardware and software assets are properly managed, tracked, maintained, and disposed.
- Provide the full range of IT core support services, including service desk/user support, IT network and infrastructure operations and maintenance, and Service Level Agreements (SLA) adherence.
- Develop and maintain an IT Service Desk Customer Service Guide.
- Support Agency's priorities in utilizing cloud technologies to enhance capabilities and offerings.
- Assist in change management and modernization efforts to update the TS/SCI fabric.
- Drive the evolution of INR technologies to meet the requirements of Agency's analysts and the user Community.
- Focus on technology development to improve product quality, modernize processes, ensure product reliability, and facilitate rapid dissemination of agency's products.
- Ensure Agency's IT Support Services are operational 24 hours a day, 7 days a week, and 365 days a year.
- Bachelor's degree in information technology, Computer Science, or a related field.
- Security + Certification
- Proven experience in IT operations management, preferably within a government or intelligence environment.
- Strong leadership and team management skills.
- Experience with IT systems administration, network and infrastructure operations, and maintenance.
- Familiarity with cloud technologies and modernization efforts.
- Excellent communication and coordination skills.
- Ability to manage multiple priorities and work under pressure.
Harmonia Holdings Group, LLC is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans.
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