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Onsite Technical Support Specialist

2 months ago

Houston, Texas, United States Excell Full time

Discover why eXcell is the preferred employer for contractors. Join eXcell and take advantage of our extensive employee benefits.

Our client is seeking a skilled Technical Support Specialist to become part of their team onsite. This role involves working during regular business hours, Monday through Friday.


Key Responsibilities:

  • Deliver technical assistance for hardware upgrades, including desktops, laptops, mobile devices, printers, and video conferencing systems.
  • Conduct inventory assessments of computer equipment.
  • Manage logistics for equipment delivery.
  • Execute IMAC (Install, Move, Add, Change) support tasks.
  • Collaborate with and support third-party vendors during refresh activities.
  • Provide support to VIPs and other end users.

Required Skills and Qualifications:

  • Prior experience in hardware refresh is advantageous.
  • Proficiency with Windows 10 and 11 operating systems.
  • Exceptional customer service abilities.
  • Ability to work collaboratively with team members.

Note: Full COVID-19 vaccination may be necessary.

We provide a comprehensive benefits package that includes options such as Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurance Plans, Paid Time Off, Paid Holidays, Paid Sick Leave, and FSA / HSA Pre-Tax Benefits, along with Employee Discounts.

eXcell is committed to Equal Employment Opportunity. eXcell, a division of CompuCom Systems, Inc., is a global organization headquartered in Bellevue, Washington, specializing in IT staffing services and solutions for Fortune 1000 companies as well as small and medium-sized enterprises.