Medical Sales Support Specialist

3 weeks ago


Springfield, Illinois, United States ICU Medical Full time

Job Summary:

The Sales Support Representative plays a vital role in providing exceptional customer service and support to the Sales function at ICU Medical. This position requires excellent communication and organizational skills, as well as the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Provide support to Sales Representatives and Region Managers
  • Act as primary sales contact for Alternate Site customer base
  • Assist in the sales cycle from initial inquiry to close of business
  • Maintain and enhance relationships with existing customer base in collaboration with Sales team
  • Point of contact for inbound inquiries, providing prospect with product information, marketing materials, and samples
  • Work directly with authorized Distributor's Inside Sales Departments to provide product solutions and price quotes
  • Generate new sales opportunities from phone and email inquiries
  • Provide technical support and maintain a strong level of product and competitor knowledge
  • Direct communication with distributor, distributor reps, and end users for maximum sales efficiency
  • Manage ICU Website inquiries related to sales opportunities
  • Assist Sales Representatives with territory management (provide sales reports, research discrepancies, etc.)
  • Coordinate the gathering and dissemination of sales forecast/pipeline data, wins/losses for IKAP database
  • Generate and submit sales documentation for Sales Representatives (Quotes, Relationship Forms, GPO lookup)
  • Weekly reporting for high-priority or high-visibility items
  • Manage vendor credentialing process with various credentialing companies
  • Support and perform special projects for corporate accounts IDNs
  • Act as liaison for internal and external sales communication

Requirements:

  • Excellent verbal and written communication skills
  • Excellent organizational and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • High level of attention to detail
  • Proficient in Excel, Word, and Outlook

Work Environment:

This is largely a sedentary role. This job operates in a professional office environment and routinely uses standard office equipment. Typically requires travel less than 5% of the time. This role is based remotely; the incumbent may be remote in any state other than Colorado, California, Connecticut, Montana, Maine, or New York.



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