Front Desk Agent

4 days ago


Northbrook, Illinois, United States Sheraton Northbrook Hotel, Northbrook, IL Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Sheraton Northbrook Hotel in Northbrook, IL. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring a seamless check-in and check-out experience.

Key Responsibilities
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
  • Check-in and check-out guests, ensuring accuracy and efficiency
  • Process payments and handle cash and credit transactions
  • Provide information and assistance to guests regarding hotel services and amenities
  • Maintain a clean and organized front desk area, ensuring a positive impression for our guests
Requirements
  • High school diploma or equivalent required
  • Previous experience in a customer service or front desk role preferred
  • Excellent communication and problem-solving skills
  • Ability to work a flexible schedule, including nights, weekends, and holidays
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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