Hospitality Manager

1 month ago


Northbrook, Illinois, United States Squeeze Massage Full time
About Squeeze Massage

Squeeze Massage is a revolutionary company that's transforming the massage experience for our guests. We're a feel-good company that's dedicated to providing exceptional service and creating a welcoming environment for everyone who walks through our doors.

Job Description

We're seeking a highly skilled and experienced Hospitality Manager to join our team. As a key member of our front-of-house operations, you'll be responsible for ensuring an exceptional guest experience from start to finish.

Responsibilities
  • Check in and greet guests with a warm and friendly welcome
  • Provide over-the-top, exceptional guest service
  • Ensure front of house and guest lounge is maintained to Squeeze standards
  • Expertly assist guests with downloading our app, setting up their account, booking appointments, becoming a member, completing their appointment, and more
  • Resolve guest issues in the shop
Requirements
  • 1+ year in retail, preferably technology or front-desk, service-related experience
  • Proven track record in delivering an exceptional guest experience
  • Excellent problem-solving and troubleshooting skills
  • Strong communication and multi-tasking skills
  • Experience with Zendesk preferred
About You

We're looking for someone who is passionate about delivering exceptional guest service and has a strong background in hospitality. You should be energetic, detail-oriented, and have a hospitality orientation. If you're a team player who is always looking for ways to improve the guest experience, we want to hear from you

What We Offer

As a member of our team, you'll enjoy a competitive hourly rate, health benefits, and 1-week paid vacation for employees who work 32 hours or more. You'll also have access to paid sick leave, 1 free Mid Squeeze massage per month, and a range of other benefits that make Squeeze a great place to work.

Meet Your Manager

Nina Lewis is our shop manager and is passionate about creating a supportive and positive work environment. She's always happy to jump in and help wherever she can and is committed to helping her team members grow and succeed.



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