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Technology Support Specialist
2 months ago
Position Summary
In collaboration with Atria Senior Living and Related Companies, Coterie introduces a premier luxury brand that transforms the concept of senior living. Our focus is on exquisite architecture, thoughtful design, and exceptional wellness offerings that empower both individuals and the community to thrive.
At Coterie, we are dedicated to enhancing the quality of life for our residents, ensuring that every aspect of their experience is tailored to their needs and aspirations.
Key Responsibilities
The Technology Support Specialist will be instrumental in enriching the resident experience by delivering personalized tech assistance to seniors and staff within our community. This role encompasses a wide range of technology-related support, including smart-home devices, wearable technology, and personal gadgets. The ideal candidate will be passionate about guiding others through the complexities of modern technology, showcasing strong troubleshooting abilities, excellent communication skills, and a patient approach to assisting individuals with diverse tech backgrounds.
- Resident Support:
- Offer individualized technology assistance to residents, covering smartphones, tablets, laptops, smart TVs, and other personal devices.
- Guide residents in setting up and resolving issues with email accounts, video conferencing, and online platforms.
- Educate residents on utilizing technology for entertainment, communication, and accessing community-specific applications.
- Training Initiatives:
- Design and lead small group training sessions focused on various technology topics tailored to residents' interests.
- Develop user-friendly guides and documentation to empower residents in navigating common tech challenges independently.
- Device Oversight:
- Collaborate with the IT Support Center to ensure residents' devices are equipped with the latest software and security updates. Assist in the installation and updating of applications and antivirus software.
- Work alongside other departments to integrate technology into various services and amenities.
- Community Engagement:
- Organize and facilitate technology-related events or workshops to foster community interaction and shared learning experiences.
- Stay updated on emerging technology trends and incorporate relevant insights into resident engagement activities.
- Customer Service Excellence:
- Deliver outstanding customer service by promptly addressing residents' technology-related inquiries and concerns.
- Maintain a friendly and approachable demeanor while working with residents, creating a supportive environment for learning and assistance.
Additional duties may be assigned as necessary.
Qualifications
- Associate's degree required, preferably in a technology or business-related field.
- Two or more years of experience in customer service is strongly preferred; experience in technology support for older adults is ideal.
- Strong familiarity and comfort with technology.
- Proficient in common personal devices, operating systems, and software applications.
- Excellent interpersonal and communication skills, with the ability to convey technical concepts in an accessible manner.
- Ability to adapt to residents with varying levels of tech proficiency in a patient and empathetic manner.
- Ability to work independently and collaboratively within a team.
- Flexibility to accommodate varied hours based on resident needs and community events.
