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Client Director

2 months ago

Maitland Florida, United States Allied Universal Full time
About the Role

We are seeking a highly skilled and experienced Client Manager to lead our business segment in a designated region. As a Client Manager, you will be responsible for enhancing client experiences, building long-term meaningful client relationships, and engaging with employees who deliver our services in the field.

Key Responsibilities
  • Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results.
  • Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed business.
  • Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention.
  • Engage regularly with clients to share expertise and enhance the value of Allied Universal's offering.
  • Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost-effective manner.
  • Manage the delivery of services through subordinate teams and fill in for the Branch Manager/Director of Operations in their absence or as requested or required.
  • Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
  • Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability.
  • Capably utilize WinTeam for scheduling and billing, and to produce reports that require interpretation and action for effective business management.
  • Enforce Allied Universal's policies as outlined by the handbooks and executive memos.
  • Work with all levels in the organization to identify, analyze, and solve problems and create opportunities for continuous improvement.
  • Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face-to-face meetings.
  • Maintain confidentiality of all information and data.
  • Keep records and prepare accurate and timely reports both manually and through automated methods.
  • Maintain regular attendance to ensure avoidance of unpredictable, frequent, and/or ongoing late arrivals and chronic tardiness.
  • Perform other related duties and responsibilities as assigned or required.
  • Actively participate in community and business-related organizations.
Qualifications
  • Bachelor's degree in Criminal Justice, Business Administration, or a related field.
  • Minimum three (3) years of experience in a service industry.
  • Proven strong service orientation, excellent interpersonal, leadership, and organizational skills.
  • Ability to develop and grow client relationships.
  • Ability to make decisions and conduct courageous conversations.
  • Manage multiple tasks with the ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis.
  • Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have an impact on our service image or brand.
  • In-depth understanding of financial performance.
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude.
Preferred Qualifications
  • Previous Customer Service, Account Management, Sales, Facilities Management, Military, or Law Enforcement experience.
  • Contract, proprietary security services, or military/law enforcement experience.
  • Key Competencies: Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability.