IT Support Specialist

2 weeks ago


Vienna, Virginia, United States KNZ Solutions Inc Full time
Job Title: IT Technician

KNZ Solutions Inc is seeking a skilled and proactive IT Technician to support our IT operations on a part-time basis. As an IT Technician, you will play a key role in ensuring the seamless operation of our IT infrastructure while gaining hands-on experience with a variety of technologies.

Key Responsibilities:
  • Provide technical support to staff by troubleshooting hardware, software, and network issues.
  • Assist with the setup, installation, and configuration of desktops, laptops, printers, and other peripherals.
  • Support the IT team in installing and updating software applications, ensuring systems are up to date.
  • Assist with monitoring and maintaining network infrastructure, including Wi-Fi, routers, and switches.
  • Manage helpdesk tickets, ensuring timely resolution or escalation of technical issues.
  • Maintain accurate documentation for equipment, software, and user support logs.
  • Perform routine maintenance tasks such as updates, backups, and system checks.
  • Help ensure the security of IT systems by applying security patches and updates as directed.
  • Collaborate with other departments and users to provide IT solutions that meet their needs.
  • Support IT projects such as system upgrades, migrations, and new technology rollouts.
Requirements:
  • Currently pursuing or have completed an associate degree or bachelor's degree in information technology, Computer Science, or a related field.
  • Relevant certifications such as CompTIA A+, Network +, or equivalent are a plus but not required.
  • Equivalent practical experience in IT support or related areas will also be considered.
Preferred Qualifications:
  • Experience with cloud services and virtualization platforms (e.g., AWS, Azure, VMware).
  • Knowledge of cybersecurity principles, including virus protection, firewalls, and data privacy.
  • Experience in supporting remote or hybrid work environments.
Our Commitment to EEO, Diversity, and Inclusion:

At KNZ Solutions, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected statuses.



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