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Technical Support Specialist
4 weeks ago
As a Technical Support Specialist at Esri, Inc., you will be responsible for providing high-quality technical support and customer service to end users through effective communication and efficient troubleshooting. This includes identifying, understanding, and articulating solutions for customer issues related to the usage and performance of Esri products.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-person
- Identify and troubleshoot technical issues with Esri products
- Develop and maintain knowledge of Esri products and services
- Collaborate with cross-functional teams to resolve customer issues
Requirements
- Strong technical skills and knowledge of Esri products
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
