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Technical Support Specialist

1 month ago

Vienna, Virginia, United States Esri Full time
Job Summary

Esri is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting.

Responsibilities:

  • Provide technical support and customer service to Esri end users
  • Identify, understand, and articulate solutions for customer issues
  • Work well in a high-energy, fast-paced, enthusiastic, positive, and collaborative culture
  • Maintain comprehensive case documentation in customer relationship management (CRM) system
  • Work in other technical areas of software support as needed

Requirements:

  • 2+ years of professional or customer service experience in a similar position
  • Professional experience providing customer service and troubleshooting with customers and users
  • Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Enterprise, and ArcGIS Mobile Applications
  • Ability to communicate with customers with varying technical aptitudes in GIS and information technology
  • Proficient time management skills

Recommended Qualifications:

  • Professional experience with Esri software or various software systems
  • Understanding of network troubleshooting tools with the ability to troubleshoot network connections used by the ArcGIS products
  • Working knowledge or the ability to learn the configuration, usage, and performance of ArcGIS Enterprise, ArcGIS Mobile Applications, ArcGIS GeoEvent Server, ArcGIS GeoAnalytics Server, ArcGIS Image Server, or ArcGIS Utility Networks

Benefits:

  • Competitive total rewards strategy
  • Industry-leading health and welfare benefits
  • 401(k) and profit-sharing programs
  • Minimum accrual of 80 hours of vacation leave
  • Twelve paid holidays throughout the calendar year

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.