Member Services Associate I
1 week ago
Why Choose Apple Federal Credit Union?
At Apple FCU, we are dedicated to fostering strong community connections and promoting diversity within our workplace. Our team members are essential to our achievements, and we prioritize their professional growth and career paths. Our extensive benefits package includes health, vision, dental coverage, a 401(k) matching program, tuition reimbursement, paid federal holidays, paid time off, volunteer time off, a TEAM Bonus plan, and much more.
Workplace Highlights:
- Recognized as a Top Workplace by the Washington Post
- Awarded Top Workplace USA
- Named among the Best Credit Unions to Work For
- Inclusive and supportive work environment with progressive leadership
- Multiple branches conveniently located in Northern Virginia
Position Summary:
As a Member Services Associate I at Apple Federal Credit Union, you will represent our organization by delivering outstanding service to our members. Your role will involve processing transactions, addressing account inquiries, and promoting our services. You will be instrumental in fostering positive member relationships and ensuring adherence to credit union policies.
Key Responsibilities:
- Member Interaction:
- Provide courteous and professional service to members through various communication channels.
- Accurately process transactions, including deposits, withdrawals, and transfers.
- Ensure precise balancing of cash and checks in compliance with established procedures.
- Loan and Account Management:
- Handle loan payments and deposits into members' accounts.
- Verify transaction amounts and check endorsements for accuracy.
- Input transaction data into our computer systems.
- Respond to member inquiries regarding account activities.
- Information and Outreach:
- Provide essential information on loans and services to members.
- Contact members regarding account updates and relevant offerings under branch management guidance.
- Document member interactions in our management system.
- Service Excellence:
- Adhere to the principles of exceptional member service through friendly and professional interactions.
- Stay updated on all Apple FCU products, services, and policies.
- Complete all required training in a timely manner.
- Sales and Compliance:
- Identify opportunities for cross-selling based on member needs.
- Process requests for account withdrawals.
- Follow security policies and reporting procedures for transactions.
- Report any suspicious activities to your supervisor.
Qualifications:
- Minimum of 12 months experience in a financial institution or cash handling role.
- High school diploma or equivalent.
- Strong interpersonal skills with a focus on member service.
- Effective verbal and written communication skills.
- Willingness to learn and promote credit union offerings.
- Basic math proficiency and attention to detail.
- Ability to operate PC-based systems.
- Comfortable working in a financial services environment.
- *Bilingual candidates are preferred.*
Employment Type: Part-Time
Apple Federal Credit Union is committed to diversity and equal opportunity in the workplace.
All selected candidates will undergo credit and background checks to determine employment eligibility.
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