Seasonal Guest Service Team Member

2 weeks ago


Woodbridge, Virginia, United States SeaQuest Full time

About the Role:

We are seeking a highly motivated and enthusiastic individual to join our team as a Seasonal Guest Service Team Member at SeaQuest. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an unforgettable visit.

Key Responsibilities:

  • Animal Interactions: Provide world-class animal interactions for our guests, ensuring a safe and enjoyable experience for all.
  • Merchandise Sales: Assist customers with selecting merchandise in the gift shop, promoting our products and services to elevate the guest experience.
  • Inventory Management: Help with gift shop inventory, ensuring that our products are well-stocked and easily accessible to our guests.
  • Visual Merchandising: Ensure store visual merchandising and presentation standards are implemented, creating an engaging and immersive experience for our guests.
  • Upselling and Cross-Selling: Up-sell products and activities to elevate the guest experience, promoting our premium offerings and services.
  • Guest Engagement: Encourage guests to leave reviews, providing feedback and insights to help us improve our services.
  • Animal Care: Required to work with animals, ensuring their health and well-being is a top priority.
  • Cleaning and Maintenance: Cleaning (wherever asked to), maintaining a clean and safe environment for our guests and animals.
  • Field Trips: Conduct Field Trips with Guest audiences, providing educational and interactive experiences.

Requirements:

  • Experience: Experience in a retail environment, preferably in a theme park, zoo, science center, or attraction background.
  • Communication Skills: Ability to communicate and interact effectively with guests and colleagues.
  • Teamwork: Cheerful, positive attitude with a willingness to be a team player, supporting colleagues to deliver exceptional customer experiences.
  • Register and Cash Handling: Register and cash handling experience, ensuring accurate and efficient transactions.
  • Animal Experience: Experience with animals a plus, but not required.

Schedule:

  • Part-time: Part-time position, requiring flexibility to work weekends and other shifts as needed.


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