Front Desk Associate

3 weeks ago


Industry, California, United States Pacific Palms Resort Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Pacific Palms Resort. As a key member of our front desk team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Guest Check-in and Check-out: Ensure accurate and efficient check-in and check-out processes, providing exceptional service and resolving any issues that may arise.
  • Room Assignments and Sales: Utilize Rooms Merchandising techniques to sell the right rooms to the right customers at the right rate, ensuring maximum revenue and guest satisfaction.
  • Guest Services: Provide assistance and services to guests, including answering phone calls, responding to emails, and resolving guest complaints in a professional and courteous manner.
  • Technical Equipment and Resort Facilities: Familiarize yourself with all technical equipment and resort facilities, including hours of operation and policies.
  • Teamwork and Communication: Work efficiently and effectively as a member of a team, communicating and cooperating with property staff to ensure seamless guest service.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
  • Math Skills and Attention to Detail: Have good math skills and be able to accurately handle cash and credit transactions, as well as maintain accurate records and reports.
  • Physical Demands: Be able to stand for long periods of time and work in a fast-paced environment.
  • Language Skills: Possess excellent face-to-face customer service skills and be able to communicate effectively with guests from diverse backgrounds.
What We Offer

Pacific Palms Resort offers a competitive hourly rate of $17.00, as well as opportunities for professional growth and development in a dynamic and supportive team environment.



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