Customer Service Representative

3 weeks ago

Erie, Pennsylvania, United States TravelCenters of America Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at TravelCenters of America. As a key member of our quick service restaurant team, you will be responsible for providing exceptional service to our guests, ensuring a positive dining experience, and contributing to the overall success of our travel centers.

Key Responsibilities
  • Provide Friendly and Efficient Service: Serve each customer courteously, quickly, and efficiently with a sincere, positive, pleasant, and enthusiastic attitude.
  • Process Transactions: Process transactions of customers on a point-of-sale (POS) register.
  • Maintain a Clean and Safe Environment: Provide great tasting/quality food, and a clean restaurant environment for all guests.
  • Work as a Team: Prioritize your work according to the kitchen and dining guest needs, establish strong communication and rapport with leaders and co-workers, and perform other job-related duties as assigned.
Requirements
  • Basic Computer/POS Knowledge: Basic computer/POS knowledge preferred.
  • Previous Food Service Experience: Previous food service experience a plus.
  • Good Verbal Communication Skills: Good verbal communication skills.
  • Flexibility: Ability to work flexible hours including nights, weekends, and some holidays.
What We Offer
  • Competitive Pay: Competitive pay rate.
  • Benefits Package: Medical, dental, vision, and life insurance, 401(k) with a company match, vacation and paid holidays, tuition reimbursement, on-site meal discounts, and a wide variety of discounts on technology, travel, food, and fuel.
  • Opportunities for Growth: Opportunity for growth and advancement.
Work Environment

While performing these duties, the employee may be exposed to outdoor elements in all seasons, occasional exposure to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times.

TravelCenters of America is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.

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