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Team Lead

2 months ago

Morgantown, West Virginia, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our Sam's Club team. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring the smooth operation of our store.

Key Responsibilities
  • Lead and manage a team of associates to achieve sales and service goals
  • Provide guidance and training to associates on member service approaches and techniques
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and arranging and organizing merchandise
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Develop, communicate, and implement processes and practices to meet business needs
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks such as Live Better U, a company-paid education benefit program.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.